Absences & Makeups


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Students may be eligible to attend makeup lessons in groups by recording absences in the portal and emailing us at office@raleighswimschool.org with availability to reschedule your lesson. Our team will add you to our makeup waitlist and reach out if/when a class opens up within your availability. (If your swimmer has special needs, we will work 

 

If you are enrolled in a group, you can now schedule your own makeup lessons through our app by navigating to your absences and clicking 'schedule makeup'. Any classes open for a makeup lesson for the next 7 days will be listed.

 

You will not be eligible for a makeup lesson if your absence is not entered into the portal ahead of time. You have 2 months to complete your makeup lessons from the date of the missed class. You are unable to makeup any lessons on your account after your drop date.

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Makeup lessons are never guaranteed & are based on pool space & class absences.

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Please do not ask us to make any exceptions. We reserve the right to change or cancel any class that does not fill. If you know of a future absence, please notify us through your parent portal. If you know in advance that your child will miss a number of lessons, or if your child will be out for an extended time due to illness or vacation, we recommend that you suspend your lessons. If you suspend your lessons for any reason, we cannot guarantee the same swim schedule or instructor when you are ready to return. We will do our best to accommodate you; however, some instructors and certain hours are difficult to get.